How can we help?

For Side Step questions, bug reports, privacy requests or feedback, email support@zsrventures.com.

For a bug report, include your iPhone or iPad model, iOS version, app version and build number, world and level, and what happened. A screenshot helps. Please do not send passwords, payment details or unrelated personal information.

Jumping, ducking and dashing

Tap the upper play area or swipe up to jump. Hold the lower play area or swipe down to duck. Once dash is unlocked, swipe right to use it. After double jump is unlocked, tap again in the air for a second jump. The tutorial introduces the controls when you start playing.

Unlocking abilities and worlds

There are 10 worlds with 10 levels each. Beat the Road boss at the end of the first world to unlock dash. Beat the Beach boss to unlock double jump. These abilities stay with Kai whichever shoes you wear. Shoes bought with collected coins change Kai's appearance; buying them does not unlock movement abilities.

Complete levels to move forward and collect coins to earn stars. You can earn up to three stars per level: one at 70% of available coins, two at 85%, and three at 95%. World selection shows what you need to unlock the next world.

Saved progress and changing devices

Side Step saves progress on your device, including your coins, footwear, stars, completed levels and unlocked abilities. There is no game account or developer-operated cloud save service. We cannot retrieve your local progress from a game server. Contact support before deleting the app if you need help preserving progress; device backups are managed separately through your Apple settings.

Starting over

In Settings, choose Reset game progress and confirm Clear progress to start over. This clears coins, shoes, stars, completed runs and unlocked abilities on this device, and resets the tutorial. Audio preferences are separate. This action cannot be undone in the game.

Sound and interruptions

Check your device volume and audio output, then check the Music and Sound toggles and volume sliders in the game's Settings. Restore audio defaults resets those audio controls. If a call or another interruption leaves the game paused, return to the game and use the pause menu to resume. Report any missing audio or unresponsive controls with the steps that led to it.

TestFlight feedback

If you installed through TestFlight, you can also send feedback from TestFlight. Include the build number shown there, particularly when a problem starts after an update. Email support for installation problems or questions about your invitation.

Privacy questions

Read the Side Step privacy policy for information about local saves, support messages, beta diagnostics and this website. A parent or guardian can contact support with any concern about a child's information.